4 - Charlie Knotts

The user is not always correct. Hoekman shares how User-Centered Design or designing for individuals can be effective but he also says how it restricts the essential development of an application when the audience holds many different types of users. However, designers still need to make persona's and research users before attempting to fix a situation. By knowing the psychology behind user's actions, understanding how problems arise and fixing them is much easier.  Hoekman believes it is better to design for situations over designing for users because the fact that people adapt to technology. Users accept change more than they realize and it is best to use that to the designer's advantage. Thinking about Project 2, it would have been a lot better to redesign the bicycle machine by using a situation-centric approach to research or discovering a common error situation and improving the design so it does not happen as often. My partner and I would have done more primary and secondary research on common circumstance problems the machine would have and we would have known more on how to change the interface to change the outcome in a more positive way.